Have a question that's not answered here? Just contact us!

My dog has an "in-between" size - can you make a custom size for him?

Of course! Custom sizing is always available for dogs that are growing puppies or on the beginning or tail-end of our standard adjustable ranges. Just contact us if this is the case for your pup.

Please note martingales with buckles have a SMALLER standard range than our normal ranges. If your dog is on the beginning of a standard range (i.e. 13 inch or 14 inch neck - beginning of Medium range), your dog would fit best in a Small size collar. If you have any questions at all regarding sizing, just contact us and we will do our best to help!

What are your collars made out of?

Our collars have high-tensile strength nylon webbing as the core, which has durability and strength, while also being comfortable against your pet's skin. The top layer is either fabric or ribbon sewn to the webbing using industrial sewing machines. Buckles are contoured and are top-quality brands. D-rings are welded and heavy gauge and our martingale slides are cast-iron nickel.

We offer a guarantee on all hardware up to a year from purchase date. Collar must be sent back to us for replacement of affected hardware part with buyer paying all shipping costs. Guarantee does not include tie-out use, excessive chewing, or rough play with other dogs. If affected hardware part is shown to be chewed or broken from tie-out use, no replacement is offered. Does not include the fabric or ribbon applied to the webbing. Please be sure and read the Collar Care card included with your shipment with tips on how to keep your collar looking its best.

How long will it take my order to ship?

Shipping timeline is shown here: SHIPPING

Can I call you to place an order?

At this time, we are unable to accept phone orders. 

Are your items machine washable?

Yes, you can wash our collars several ways. First, remove any tags. Then:

  • By hand, with a mild non-abrasive soap. Lay flat to dry, towel dry any metal parts.
  • On delicate in the washing machine with cold water in a lingerie bag or pillowcase. Lay flat to dry, towel dry any metal parts. 
  • On the top rack of the dishwasher with a non-bleach, non-corrosive detergent. No heat dry. Lay flat to dry, towel dry any metal parts. 

I have a rescue. Will you donate some free items for an event?

With the amount of requests we receive, we do have to limit our donations to rescues in our home state of North Carolina. We would love to be able to donate to everyone, but we are a small company with limited funds.

What is your return policy?

Due to our items being made to order, we do not accept returns or exchanges of any kind. Please make sure you are ordering the SIZE AND WIDTH that you want.  If you have ANY questions on widths and what is appropriate for your size pup, just ASK us! We're more than happy to give recommendations.

I have a custom design in mind or I want collars made with my company logo. Can you do that? 

Yes, we can do custom designs. Our Originals collection is comprised exclusively of our own designs. If you have an idea for a design or have a logo you want on a collar, contact us for details and pricing. 

Consumer assumes all responsibility for determining which collar is suitable for their situation and also for inspecting their collar frequently for wear and tear. When you place your order, you acknowledge that you accept all responsibility while using 3 Pooches products.

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